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Drycleaners ruined my favourite coat

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Hi everyone!

I had my favorite coat dry cleaned last week and it came back totally ruined. It's a 100% cashmere coat and they had cleaned+ironed it wrong and now it looks like worn-out fleece. Also a button was missing, so who knows what they have done to it?

I am majorly pissed off, because it was a beautifully tailored, classic coat. I took good care of it and was sure I'll keep it for the rest of my life. I've had contact with the company by email and they have admitted that it's their fault and they are ready to compensate for it, but they need a receipt. Of course I don't have it anymore, I even managed to lose the receipt for the drycleaners. (Luckily there's still the tag from the cleaning with all the info)

Has someone experience with any situations like this? The value of the coat is about 2000 Franks, so it's a major bummer for me...

Thanks!

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