http://www.bbc.com/news/business-27833551
Online shoppers now have longer to cancel orders while complaints calls should be cheaper, under laws that take effect on Friday. (20.6.2014 )
The cooling-off period for an online order has been extended to 14 calendar days from seven working days.
Shoppers can claim a full refund during this period without having to give a reason for the cancellation.
Companies are also prevented from charging more than a local rate for a customer inquiry or complaint call.
The rules see the final stage of implementation of the EU Consumer Rights Directive.
These rights are already in place in Germany. Has Switzerland signed up to this as well?
Online shoppers now have longer to cancel orders while complaints calls should be cheaper, under laws that take effect on Friday. (20.6.2014 )
The cooling-off period for an online order has been extended to 14 calendar days from seven working days.
Shoppers can claim a full refund during this period without having to give a reason for the cancellation.
Companies are also prevented from charging more than a local rate for a customer inquiry or complaint call.
The rules see the final stage of implementation of the EU Consumer Rights Directive.
These rights are already in place in Germany. Has Switzerland signed up to this as well?